Carnival Cruise Line
Carnival Splendor Cruise Review
Guy
Itinerary: Mexican Riviera
Sailing Date: June 20th, 2010
Age: 69
Occupation: Retired
Number of Cruises: 5
Warning, warning.........
I took my six-year old grand-daughter on the Mexican Riviera
cruise on Carnival Splendor.
Let me start with the "not so
bad stuff". First, after booking cabin 6456 with an extended
balcony (I googled it.) everyone that wrote about it said
"do not book this room". It is right above the El Morroco
lounge speakers. So I rebooked on deck 10. Cabin 1032.
Carnival charged me $100 to do so. OK..........
Next. Carnival booked my 6 year old grand-daughter and
myself a flight in a city 220 miles away, round trip from my
home for $860. I could have booked the very same flight for
$718. 5:20 AM was the departing time. I would have to get up
an hour before I usually go to bed to drive there in time.
So I cancelled their flight (they charged me $320 to cancel
and booked my own at an airport that is five miles round
trip time from my home. Mine departed at 1:30 PM. I asked
them "who gets the $320 for canceling, the airport or
carnival? They refused to tell me(I guess we can figure out
who got it). OK...........
OK, that's the "not so bad stuff".
After boarding the ship and
exploring we went to check out our stateroom. It was about
nine pm and we were tired from a long day. After turning out
the lights, all I could hear was bam bam bam bam every
second coming from above. That is 240 bams a minute, 24
hours a day. I am not exaggerating. I called housekeeping
and told them what was going on. They said they would look
into it. I called again at 9:30. I was told that I was below
the gym and it closed at 10PM. (I knew I was below the gym
because I looked at the deck plan when I booked 1032. I had
called Carnival on about 10 occasions about one thing or
another and on at least 3 times had asked about noise from
above. Each time I was told that there would be no noise. It
was very insulated I was told. After 3 different people told
me this, I believed it).............
At 10:20 I went up stairs and saw someone running on one
just above my room. I told the attendant and she said that
he was supposed to stop at 10PM. She asked him to stop and
he did. 11 o'clock, bam bam bam bam. I called and was told
that the gym has been shut down. I called at 11:30, 12,
12:30. At 1 pm I went up to the gym again. The guests were
gone but the crew was running. I called again and explained
what was going on. A crew member came to my room and
listened. She agreed that it was very loud and promised to
stop it. Finally at 2PM I got to sleep.
6:15AM bam bam bam bam. All
day, bam bam bam bam. I called housekeeping. Sorry. It opens
at 6 AM. No sleep on Monday. Monday night the same thing as
before. I kept calling. 1pm it finally stopped. 6:10AM
Tuesday, bam bam bam bam. No sleep on Tuesday. I went down
and demanded that Carnival refund my money and fly my
grand-daughter and my self home. They promised they would
stop the treadmills from 10 PM until 8 AM. More
lies............
I could keep this up but you get the idea. I have to watch
my grand-daughter 24 hours a day for eight days. I can't do
this without sleep............
Losing sleep because it is your choice is very different
from losing it because it is forced on you.
Three others close to my room
also complained. One mentioned me and was told that
everything was taken care of and that I was totally
satisfied. Another lie. Anyway, it did stop at night and
until about 9 AM in the morning the last 2 days............
They did end up giving me 20% cash back which was the same
as spitting in my face............
As for food. It was kind of ok if you don't mind eating off
of dirty dishes. Towards the end of the cruise, I was
telling everyone about the dirty dished. Everyone seemed to
already know...........
I'm not telling anyone not to cruise with Carnival. I'll
leave that up to you. All I know is that Carnival has cured
me of ever cruising again.
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